Refund policy

How to ask for a refund

Write to bonjour@samrostudios.com within 30 days of payment, with the email you used at Stripe. Tell us in one sentence what went wrong; it helps us fix the service, but it is not a condition.

Timing

We start the refund within 2 business days. It shows on your card statement within 5 to 10 business days, depending on your bank.

Receipts that fail our checks

The sample is free. When a receipt fails our number checks, the site tells you before payment, the row is marked "Check this one" in the file, and the price stays the same. If the file still does not work for you, you get a refund on request, as explained above. A file we cannot read at all is refused when you drop it and does not count. If no receipt is usable, the site offers no payment.

A download problem

After a confirmed payment, the file can be downloaded for 24 hours in the same tab.

When our code itself detects that the file could not be delivered after a confirmed payment (the 24 hour window passed, or an error happens while preparing the file), the refund is automatic: you do not need to ask.

For any other download problem, write to us: since we do not keep your receipts, we cannot send the file again, so we refund you, and you can run the reading again.